Effective Date: November 1, 2021

Return and Exchange

All items sold are strictly non-refundable. Please note that Natures For Life (NFL) will not apply Return & Exchange if the manufacturer’s recommendation on the care of the Product and its (NHV Administering & Storing Guide) instructions are not followed.

  1. For items purchased at Retail Store and Online Order, unopened items with unopened packaging may be exchanged within seven (7) days from the date of purchase for other items.
  2. The quality evaluation process may take five (5) to seven (7) business days once the item reaches the warehouse. The return and exchange process will only begin after we have completed the evaluation of your return item and if it is deemed to be a valid return. If it is an invalid return, the item will be returned to the customer.
  3. Product after inspections must be collected within one (1) month from the date of notification. Natures For Life may dispose of the Product which remains unclaimed after one (1) month, without notice in any way we deem fit.
  4. Natures For Life shall reserve the right to vary the coverage or refuse to cover Products which in our records indicate ‘Promotion’ or ‘Free Items’.
  5. Natures For Life shall reserve the right to vary, modify or change the terms and conditions herein due to change(s) in availability of services, products and/or return or exchange for the purposes of complying with applicable policies, rules, regulations, and law, with or without notice.
  6. Please (Contact Us) here to arrange for Return & Exchange.
  7. ‘Discounted Sales Products’, are not eligible for Return & Exchange.
  8. For Lazada Orders, please visit Lazada page for more details.
  9. For Shopee Orders, please visit Shopee for more details.

For items purchased with Home Delivery request and Online Orders:

Returns

  • The item shall be unused, tags and seal not tampered with, and shall be in the original brand packaging (if applicable)
  • The item must be returned within seven (7) days from the date of purchase / delivery. A service fee will be applied for our courier delivery to collect your item(s) for return from your home.
  • The refund amount will include the amount paid by you after any discount was applied to the returned item and excludes any delivery fees and other service fees applied in your order.
  • Member loyalty points that were used for redemption of an item will be forfeited when the item is returned. In addition, loyalty points earned from the purchase of the returned item will be deducted.

Exchange (excluding Online Orders)

  • The item shall be unused, tags and seal not tampered with, and shall be in the original brand packaging (if applicable).

  • The item must be returned within seven (7) days from the date of purchase / delivery. A service fee will be applied to facilitate the exchange

  • No refund is given if the exchanged item is of lower value.

  • Please (Contact Us) to arrange for exchange.
0
Our Story
ORDER ONLINE